FAQs
If you don't see the answer to your question here,
please contact us, and we'll be happy to help!
Will my employer accept these certifications?
​Yes! These certifications are accepted globally, wherever employers require TNCC or ENPC certification. There is no difference in TNCC/ENPC certifications that are obtained
by in-person or virtual classes. We are licensed by the Emergency Nurses Association (ENA), and your certification will be issued by ENA. Our classes are also approved for continuing education through ANCC.
Is the book required?
ENA requires all students to have a current copy of the course text (provider manual.) The provider manual is not included in the course fee, but it is available for purchchase in our bookstore. If you already have access to the provider manual, we do not require that you purchase one from us.
Is the class completely online or is there a hands on portion?
Our classes are entirely virtual. The classes, as well as the practical trauma nursing process or pediatric nursing process are completed by video conference, and the written test is also online. There is no in-person requirement to receive certification.
Is the class live or self-paced?
Our classes are live and interactive, and the experience is better when everyone participates. Our classes are conducted by video conference, and all participants are encouraged to contribute to the discussions. We also have live practice scenarios to prepare for the trauma nursing process test.
How is skill testing conducted?
Skill testing is conducted at the end of the class and assesses the participant's ability to perform the Trauma Nursing Process (TNP) or Pediatric Nursing Process (PNP.) Each participant is given a scenario and talks through how they would assess and manage the patient using the TNP or PNP as appropriate.
ENA has developed a virtual manikin to assist with this process.
What is your cancellation/rescheduling policy?
Course fees are nonrefundable. Please be sure that you are able to attend the class prior to registration. Courses may be rescheduled one time, but if rescheduling with less than 7 days' notice, a $75 fee will apply.
Book purchases are nonrefundable.
What is your privacy policy?
We collect information, including your name, phone number, address, email address, IP address and any other information you enter on our site. We collect this information to maintain business operations, to contact you about your purchases, to perform marketing functions, and to comply with any applicable laws and regulations. Our site is hosted on the Wix.com platform, and your data is stored behind Wix.com's firewall. All direct payment gateways used by Advanced Healthcare Education adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council. We may contact you to notify you regarding your account or purchases, to collect fees owed, to resolve disputes, and any other relevant functions of our agreement. We may contact you by phone, email, postal mail, or text message. If you don't want us to process your data anymore, please contact us at heather@advancedhealthcareed.com or by mail at 5425 Alpine Ridge, Stevensville, MI 49127. We reserve the right to change or update this policy at any time. Please contact us if you have any questions or you would like to correct any information we may have.
